Joyful brand experience

By Ingrid Fetell Lee

pink_balloons

How’s this for a joyful pizza delivery experience? Place an order with Pink Flamingo Pizza near the Canal St. Martin in Paris, and they give you a pink helium balloon. You take the balloon with you to your chosen picnic spot by the canal and their bike delivery uses it as a floating beacon to find you.

It’s a simple, joyful way to create a magical experience for customers, a gesture that costs very little but pays dividends in the way it makes people feel about your service and your business. Aesthetically, it’s a hell of a lot nicer than those vibrating hockey pucks, both for the user and the surrounding environment. A bobbing balloon gives everyone a little lift.

It costs no more to make something joyful than to make something dull, but it can mean the difference between a ho-hum neighborhood joint and an international destination.

Via Frugal Traveler. Thank you flickr user Antonia Hayes for the image.

June 28th, 2009

Share:

Make your home a haven

The Design a Home You Love course is a proven method for turning any space into a sanctuary — no renovation, big budget, or design degree required.

Leave a Comment

Design a Home You Love is open! Enrollment closes April 25. Get the details here.
Free Resource

Find more joy every day

Our free workbook has 5 simple strategies that will make life better right now.

You'll also receive periodic updates on new things from The Aesthetics of Joy. We respect your privacy. Unsubscribe at any time.